Store Policy
Handmade & Variation
- All items are handmade, shaped individually, and every piece will have natural variations.
- Exact copies are not possible, but we will match your request beautifully.
- Customers may choose their preferred theme or colour combinations.
Custom Design Process
- DM @sekarnordic.store or email sekarnordic@gmail.com to start.
- Send your reference photo or the design you have in mind.
- We will review your request first to ensure the pattern is possible.
- Once confirmed, we'll let you know before adding your order to the queue.
Payment
- Orders are confirmed only after full payment is received — we start working on your order only after that.
- Payment is made via Swish and Wise link (card accepted).
Queue & Processing Time
- To avoid overload, we will inform you when we are able to start your order, and keep you updated throughout the process.
- Custom orders may take longer than ready-made items. Estimated time will be given after confirmation.
Cancellations
- Cancellations are accepted within 24 hours of placing the order.
- Custom orders cannot be cancelled once payment is completed.
Shipping
International shipping is available, but delivery time and shipping charges may vary by location. See our Shipping Information page for more details.
Returns & Replacements
No returns or replacements. Since every piece is handmade, please review your order details and reference design carefully before confirming payment.
Questions?
For any queries, feel free to DM us @sekarnordic.store or email sekarnordic@gmail.com.